Points can take up to 24 hours to update after you make a purchase in store or online at any The Artist Tree location. If you are still missing points, it’s likely that the same phone number or email that was used when you created your account in The Artist Tree app was not used when checking out at the store or online. If you need help, contact us at [email protected] or let one of our guides know the next time you’re in store shopping with us.